Report a problem
Describe what you expected, what happened, the page or feature, and the approximate time with your timezone.
Email supportHELP · PUBLIC PREVIEW
Get help with your Redgold account.
For account access, billing questions, or a workflow that is not working, contact support@redgold.ai. Include enough detail to identify the problem without sharing credentials or private project content.
Choose the next step.
Check the notice
Read the current manually maintained preview notice. Missing monitoring evidence is not a healthy-service verdict.
Read status and incident noticesReview account controls
Use the signed-in account and privacy settings for supported controls. A saved request is not proof that account data has been erased.
Open privacy settingsInclude a safe reference.
If an error shows a request or reference ID, include it with the affected page and time. Remove personal information from screenshots before attaching them. Never paste a login link, access token, API key, or payment details.
Account and billing help.
Tell us which account you need help with and whether the issue concerns signing in, a plan, an invoice, or a project. Do not send card numbers. Contacting support does not authorize a charge or change your plan.
Security and privacy concerns.
For a suspected security issue, send a minimal description through the support contact. Do not publish credentials, customer records, or an exploit against another account. Privacy and account-removal requests remain subject to the capabilities and review status shown in Settings.