Product support
Include the feature, expected result, actual result, and a safe request/reference ID when available.
Read support guidanceCONTACT · REDGOLD
Contact Redgold.
Email support@redgold.ai for account help, billing questions, or a problem with the hosted product. To discuss access or a project, use the access-request form; sending a message does not enable an account or start a subscription.
Keep the request focused.
Access and project questions
Describe the workflow you want to use. Do not send private code or credentials with an initial access request.
Request preview accessService notices
Status notices are maintained manually and are not a substitute for reporting an issue affecting your account.
Read the current noticeBefore you send.
Use an email address we can reply to. Include your timezone for event times and remove secrets and unrelated personal information from attachments.
No automatic account change.
An email or access request does not purchase a plan, grant repository access, authorize paid work, or delete account data. Follow the supported signed-in controls and any explicit approval steps.
Support availability.
We do not publish a guaranteed response time for the preview. If you cannot use the in-app report control, email is the alternate contact path. Mailbox delivery is separate from this page being available.